BEING A GOOD EMPLOYER
Prevent long-term absence. Arrange care now, so your people get good help fast when they need it later.
By arranging general practitioner care for your international employees well, you prevent long-term absence and a lot of hassle. For the people themselves and for the organization. Curious after reading this page? We are happy to make an appointment to talk about the options.
We work with more than 30 employers, including:
HOW IT WORKS
We are ready for your employees
We register the employee
We take care of registering employees in the general practice system. We make sure all medical data is processed correctly, securely and according to the applicable privacy guidelines.
This way the employee is registered and immediately included in our care environment.
We call the employee for all the information we need
We always start with a personal welcome call, so the employee knows right away who to turn to.
This makes it clear from the start that care-related questions belong with us and not with the employer.
Communication in the employee's own language
We communicate with employees in their own language, so information comes across clearly and misunderstandings are prevented.
This builds trust, better cooperation and a smooth process from start to finish.
Handling medical questions and care requests
Fonkelzorg takes all medical questions and care requests completely off your hands.
This way we take the load off both employers and employees, and continuity of care is always guaranteed.
We have several locations
When an employee needs care, he or she contacts us and we immediately look at which location fits best and is closest.
Then we schedule an appointment and give the employee all the information needed.
We are ready for employees as soon as they need care.
We are there for employees as soon as they need care.
Five days a week, from 08:00 to 17:00, we are ready to help them right away.
A quick and easy start
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First contact
After personal contact with Fonkelzorg International, we calmly go through how we work. We explain how general practitioner care is arranged and what this means for your employees. You receive an overview of the most important starting points, so everything is clear from the beginning.
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Providing the details
As soon as we start together, you receive a secure personal URL. In this environment you can easily register employees with an Excel file. You fill in the contact details and upload the document. The environment is secured and meets all privacy requirements.
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Registration confirmed
We make sure employees know that they are registered with Fonkelzorg International. We do this with a welcome call or an email, always in the employee's own language. This way they know where to go and how healthcare works in the Netherlands.
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Access to care
Employees get a clear explanation of the Dutch healthcare system. Fonkelzorg International is the first point of contact for medical matters. With questions or complaints they can contact us directly. If needed, we guide them further and refer them to the right healthcare provider.
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Consultation in their own language
Our international medical assistants speak the employee's language. This means the consultation can take place in their own language and an external interpreter is often not needed. This brings calm, understanding and clear communication.
Inspiring Example
Working together with Covebo
Covebo and Fonkelzorg International have been working together successfully since October 2022, with positive results: employees feel better supported, receive care in their own language and seek medical help sooner. This has not only reduced sick leave, but also eased the workload of coordinators.
Together with Koen Vogel (ABU) and Kylie Lelieveld (Covebo), we joined forces for an article about this collaboration. In this article we share insights and show why this works and what the challenges are.
We hope this inspires others to explore the possibilities too. This way we all contribute to better general practitioner care for everyone in the Netherlands.
Inspiring Example
Working together with OTTO Work Force
One of the employers we work with is OTTO Work Force. A really great company to work with. And apparently the feeling is mutual 😃.
This is how they experience working with Fonkelzorg International: “At OTTO Work Force, we find it very important that our international employees have access to reliable and accessible general practitioner care. ‘We take care of our people’ is our promise to our employees, and good healthcare fits that seamlessly.
Fonkelzorg International supports us in this in a way that is both professional and personal. The communication is clear, the guidance is careful and our employees truly feel heard and helped. In a region where general practitioner care for international employees cannot be taken for granted, Fonkelzorg International makes a noticeable difference.
Thanks to their commitment, we can refer our employees with confidence, knowing that they are in good hands. The collaboration is pleasant and efficient, and it gives us, as the largest employer of international employees in Europe, a lot of peace of mind and confidence.”
The big benefits for employers.
Less administrative work
Less hassle for HR, Fonkelzorg takes it off your hands. And on top of that: medical questions come to Fonkelzorg, not to the employer.
One fixed point of contact
At Fonkelzorg, employees have one fixed point of contact for medical care. That means all questions come directly to us, and not to the employer. This gives employees a clear care structure, which contributes to continuity and to staff being able to work.
Relaxed employees
For people it is a source of stress when they do not know how things are arranged if they get sick. So it is important to arrange that well. It is especially nice for them to know that they can ask their questions in their mother tongue, with nothing getting lost along the way. Relaxed employees are happy employees!
And of course good care, that is the starting point. And the best part: the collaboration is completely free for the employer.
Frequently asked questions
How long does it take to register employees?
We try to register employees as soon as possible, preferably in the same week. If you send a very long list, it can take a little longer. Does an employee need care urgently? Call us to see if we can register someone urgently. 👍
How often do I send in patients?
That depends on the changes in your employee list. If you have many changes, it is handy to send a new list every week. If little changes, once a month may be enough😀 .
To give good care without long waiting times, it is important for us that the registration is complete in advance. That way we can get started right away when someone contacts us.
It is not a problem if someone is not registered on time once, but preferably not too often. 🙂👍
An employee does not have a BSN yet, is that a problem?
No, you can simply register that employee already. We do need the BSN (citizen service number) for our billing. If your employee gets a BSN later, could you let us know? Then we can still add it.🙂
In the meantime we can simply see your employee, so you do not have to worry that your employee will be left without care.💪
What will our employees hear from you after registration?
We send your employee a welcome email when the registration has succeeded! That way they have our contact details right away. Handy, they can call us immediately if needed. 💪
We also try to call as many new patients as possible to let them know that we are there for them (and that you have arranged things so well for them😉). If needed, we then ask about their medical history, so that we already know a little about who they are when they call.
For this it helps if we have an email address and a phone number. Could you fill these in in the Excel file meant for this?😀
Do I also need to deregister employees again?
You do not need to deregister employees. We notice automatically when the insurance is ended.😀 We are not allowed to stop a treatment relationship, because it is not linked to the employer, but to the patient.
Do I take out a subscription with you?
No, you do not take out a subscription with Fonkelzorg. You choose a partnership that comes with no costs.
We are happy to help, so your people get fast, good help when they need it.
Good care for international employees does not have to be complicated. We help employers arrange general practitioner care in a simple and accessible way. In their own language, close by and clear. Employees find their own way to us and you no longer have to worry about it. This way, care is simply well arranged.
Curious how that works?
We are happy to think along with you!
Management Fonkelzorg International
Anieke van der Vlist
General practitioner at Fonkelzorg
Dylana Moonen
Point of contact for employers
06 18506076
dylana.moonen@fonkelzorg.nl
