Question?

If you live within 15 minutes of one of our practices, we register you as a regular patient. If you live more than 15 minutes away, we register you as a visiting patient. Medically, this makes no difference. In both cases you can count on good and careful general practitioner care. It is a different type of registration, so that we can also help you well outside the 15 minutes.

We believe that good care starts with understanding each other well. It can happen that the employee who speaks your language is not there when you call for an appointment. Our employees can also be sick or have a day off. We always do our best to help you as well as we can, but care in your own language is not guaranteed.

Yes, you can, depending on your travel time to one of our practices. If you live or work in Central or East Brabant, there is a good chance that you can register with us. Do you live further away? Then ask your employer to contact us, so we can see if we can work together.

We would like to know who you are, so we can offer better care. If something is bothering you, your medical history helps us to better understand what it could be.

You are not required to fill in the basic medical record, but we strongly recommend it.

Together with the medical assistant, we look at where there is room for you to be seen by the general practitioner as soon as possible. So you can choose your own practice, but then we do have to check whether an international doctor is there to see you. Is there a medical reason why you need to be seen quickly? Then you get the general practitioner and location where we have a spot for you soonest.

In the Netherlands it is common to call first to schedule an appointment. During this call the medical assistants decide whether you need to come in. Sometimes they can already help you on your way by phone. It is not possible to come in without an appointment. Is your situation life-threatening? Then call 112.

Yes, that is possible! Especially if you live further away, it is not always easy to come to the practice. In many cases we then have a video call. Just give us a call and we will explain how it works.

That is what we aim for. But it is also important for our medical assistants and doctors to go on vacation, have a day off or sometimes be sick themselves. Then there is a chance that you cannot speak your own language during that period. There is always an option to speak English 😊. It is also possible to arrange an interpreter yourself.

In the Netherlands you cannot go directly to the hospital. You always start with a visit to your general practitioner (huisarts). The GP discusses with you what kind of care is best for you. Sometimes this means that you have to go to the hospital. In other cases it is better to solve it together with the GP. It always starts with a phone call to your GP to make an appointment.

Please note: the hospital costs money (depending on your insurance), with Dutch health insurance you pay nothing for the general practitioner.

We understand that healthcare in the Netherlands works differently from what you may be used to. 😊 In the Netherlands you always go to the general practitioner first. You cannot go to the hospital on your own. A visit to the general practitioner is paid from your basic health insurance and so costs no extra money. For extra tests or a referral to the hospital, you have to pay part of the costs yourself (your deductible, "eigen risico"). The general practitioner looks at what is going on and helps you further. Sometimes you are referred to a specialist in the hospital, but only if that is really needed. We only do extra tests if there is a good medical reason for them. We follow the NHG guidelines for this. We usually do not do routine checks (such as a yearly check or blood test) if you have no symptoms or risk factors. If you have symptoms or concerns, we are of course happy to look together at whether extra tests are needed. You can then make an appointment through the patient portal or by phone. For more information, also see https://fonkelzorginternational.nl/.

You can use the Fonkelzorg patient portal if you:

• are registered as a patient with a Fonkelzorg general practice
• have a computer, tablet or smartphone with an internet connection
• have a DigiD with extra verification by SMS or the DigiD app

Click ‘Patient portal’ or go to mijn.fonkelzorg.nl. There you choose how you want to log in:

With the patient portal you can view your medical record directly and you can:

• Schedule appointments yourself
• Request repeat prescriptions
• Ask a question through an e-consult
• Make a video call
• View lab results
• View your medical details
• View letters

Requesting a repeat prescription through our patient portal is easy ✔️.

• What exactly is your question, or what do you want us to find out for you?
• What have you already tried yourself to relieve the symptoms?
• Are there other symptoms that may be related to your question?

As a parent you can apply for a separate DigiD for children under 14. That is handy, because the questions / photos you send us about your child then go straight into the right record. This way we can help you fastest and we prevent information about your child from ending up in your own record.

On top of that, with a DigiD for your child you can also schedule appointments through the patient portal, so you no longer have to call us about this. Not only we, but also many hospitals and the GGD use DigiD to view your record or to make appointments. You can apply for a DigiD for your child quickly and easily at DigiD.nl.

If you are authorized as the ‘legal representative’ of a patient, you can look in the patient portal and arrange things on behalf of the patient.

At Fonkelzorg International we find it important that you get the best care there is! We are happy to explain why we do not just prescribe a course of antibiotics.

Antibiotics are medicines that can treat bacteria. They can kill the bacteria or slow their growth.
Antibiotics do not work for infections caused by viruses, such as a cold, stomach flu, the flu or a headache.

If you use too many antibiotics, the bacteria in your body can become insensitive to the medicines. As a result, bacteria can keep growing.
When bacteria no longer respond well to antibiotics, this is called resistance.
For this reason, doctors do not just give antibiotics.

Sometimes a viral infection can be very unpleasant and make you quite sick. Luckily there are other remedies that can help you feel a bit better. Your healthcare provider at Fonkelzorg will discuss this with you.

We try to register employees as soon as possible, preferably in the same week. If you send a very long list, it can take a little longer. Does an employee need care urgently? Call us to see if we can register someone urgently. 👍

That depends on the changes in your employee list. If you have many changes, it is handy to send a new list every week. If little changes, once a month may be enough😀 .

To give good care without long waiting times, it is important for us that the registration is complete in advance. That way we can get started right away when someone contacts us.
It is not a problem if someone is not registered on time once, but preferably not too often. 🙂👍

No, you can simply register that employee already. We do need the BSN (citizen service number) for our billing. If your employee gets a BSN later, could you let us know? Then we can still add it.🙂

In the meantime we can simply see your employee, so you do not have to worry that your employee will be left without care.💪

We send your employee a welcome email when the registration has succeeded! That way they have our contact details right away. Handy, they can call us immediately if needed. 💪

We also try to call as many new patients as possible to let them know that we are there for them (and that you have arranged things so well for them😉). If needed, we then ask about their medical history, so that we already know a little about who they are when they call.
For this it helps if we have an email address and a phone number. Could you fill these in in the Excel file meant for this?😀

You do not need to deregister employees. We notice automatically when the insurance is ended.😀 We are not allowed to stop a treatment relationship, because it is not linked to the employer, but to the patient.

No, you do not take out a subscription with Fonkelzorg. You choose a partnership that comes with no costs.