GOOD EMPLOYMENT PRACTICE

Prevent long-term dropouts. Arrange care now, so your people get help quickly and properly when it is needed later.

By properly arranging GP care for your international employees, you will avoid long-term downtime and a lot of hassle. For the people themselves and for the organization. Are you getting curious after reading this page? We are happy to make an appointment to discuss the possibilities.

We work with more than 30 employers including:

Making an appointment

THIS IS HOW IT WORKS

We are ready for your employees

We enroll the employee

We provide employee enrollment in the GP system and ensure that all medical records are processed correctly, securely and according to applicable privacy guidelines.

As a result, the employee is registered and immediately included in our care environment.



We call the employee for all necessary information

We always start with a personal welcome phone call so that the employee immediately knows who to contact.

This makes it immediately clear that care-related questions belong to us and not to the employer.



Communication in the employee's own language

We communicate with employees in their own language so that information comes across clearly and misunderstandings are avoided.

This ensures trust, better cooperation and a smooth flow of the entire process.

Handling medical questions and care requests

Fonkelzorg takes all medical questions and care requests completely out of your hands.

Thus, we relieve both employers and employees and the continuity of care is always guaranteed.



We have multiple locations

When an employee needs care, he or she contacts us and we immediately see which location is most appropriate and closest.

We then schedule an appointment and provide the employee with all the necessary information.



We are ready for employees as soon as they need care.

We are there for employees as soon as they need care.

Five days a week, from 8 a.m. to 5 p.m., we are ready to help them immediately.

Quick and easy start

First contact

After personal contact with Fonkelzorg International, we take a leisurely look at how we work. We explain how GP care is arranged and what this means for your employees. You receive an overview with the most important principles, so that everything is clear from the start.

Data submission

Once we start together, you will receive a secure personal URL. Through this environment, employees can be easily notified via an excel. You fill in the contact information and upload the document. The environment is secure and meets all privacy requirements.

Registration Agreement

We make sure employees know they are enrolled in Fonkelzorg International. We do this via a welcome phone call or e-mail, always in the employee’s own language. This way they know where to go and how care works in the Netherlands.

Access to care

Employees receive clear explanations of the Dutch healthcare landscape. Fonkelzorg International is the first medical point of contact. If they have questions or complaints, they can contact us directly. If necessary, we guide them further and refer them to the appropriate healthcare provider.

Consultation in your own language

Our international physician assistants speak the employee’s language. As a result, the consultation can take place in the employee’s own language and an external interpreter is often not necessary. This ensures peace of mind, understanding and clear communication.

11. Collaboration Medical Contact Center

Inspiring Example

Collaboration with Covebo

Since October 2022, Covebo and Fonkelzorg International have been working together successfully, with positive results: employees feel better supported, receive care in their own language and seek medical help more quickly. This has not only reduced absenteeism but also reduced the workload of coordinators.

Together with Koen Vogel (ABU), Kylie Lelieveld (Covebo) we joined forces for an article about this collaboration. In this article we share insights, show why this works and what the challenges are.

In doing so, we hope to inspire others to also explore the possibilities. In this way we all contribute to better family physician care for everyone in the Netherlands.

To the article

Inspiring Example

Cooperation with Otto Work Force

One of the employers we work with is OTTO Workforce. A very nice company to work with. And that is apparently mutual 😃.

This is how they experience the cooperation with Fonkelzorg International: “Within OTTO Work Force, we consider it of great importance that our international employees have access to reliable and accessible GP care. ‘We take care of our people’ is our promise to employees, and good healthcare fits in seamlessly with that.

Fonkelzorg International supports us in this in a way that is both professional and personal. The communication is clear, the guidance careful and our employees really feel heard and helped. In a region where GP care for international staff cannot be taken for granted, Fonkelzorg International makes a noticeable difference.

Thanks to their efforts, we can refer our employees with confidence, knowing that they are in good hands. The cooperation is pleasant, efficient and gives us great peace of mind and confidence as the largest employer for international employees in Europe.”

The major advantages for employers.

Fewer administrative actions

Less hassle for HR, Fonkelzorg takes it out of your hands. And besides: medical questions come to Fonkelzorg, not the employer.

One permanent point of contact

At Fonkelzorg, employees have a single point of contact for medical care. This means that all questions go directly to us, and not to the employer. This provides a clear care structure for employees, which contributes to staff continuity and employability.

Relaxed employees

For people, it’s a source of tension if they don’t know how it’s arranged when they get sick. So it’s important to get that right. Especially if they know they can ask their questions in their native language and there is no noise on the line, it is very nice for them. Relaxed employees are happy employees!

And of course good care, that’s the starting point. And the great thing: the cooperation is completely free for the employer.

Frequently Asked Questions

How often do I deliver patients?

It depends on the changes in your workforce file. If you get a lot of changes then it is helpful to provide a new list weekly. If it changes little then monthly might be sufficient 😀 .

To provide good care without excessive waiting times, it is important to us that enrollment is complete in advance. This allows us to move forward immediately when contacted.
It is not a problem if once someone is not registered in time, but preferably not too often. 🙂👍

Do I also have to unregister employees?

You don’t have to unregister employees. We automatically notice when the insurance is terminated. In fact, we are not allowed to terminate a treatment relationship, because it is not linked to the employer, but to the patient.

An employee does not yet have a BSN, is that a problem?

No, you can just pre-register that employee. We do need the BSN for our claims reimbursement process. If your employee does get a BSN, would you please let us know? Then we can update our patient administraiton.

Meanwhile, your employee can be seen by us as usual so you don’t have to worry that your employee will be left without care.💪

What will our staff hear from you after enrollment?

We will send a welcome email to your employee when the registration is successful! That way they have our contact information right away. Handy, they can call us right away if needed. 💪

We also try to call as many new patients as possible to let them know that we are here for them (and that you have taken such good care of them😉). Then, if necessary, we ask for medical history so we already know a little bit about who they are when they call.
For this, it would be nice if we have an email address and a phone number. Would you please enter those in the Excel file provided?😀

How long does it take to enroll employees?

We try to enroll employees as soon as possible, preferably the same week. If you provide a very long list, it may take a little longer. Did an employee need urgent care? Call us to see if we can enroll someone urgently. 👍

We are happy to help, so that your people receive prompt and effective assistance when needed.

Good care for international employees does not have to be complicated. We help employers make home health care simple and accessible. In your own language, close and clear. Employees know where to find us and you no longer have to worry about it. That way, care is just fine.

Curious how that works?

We like to think with you!

Management Fonkelcare International

Anieke van der Vlist
GP at Fonkelzorg

Dylana Moonen
Point of contact for employers
06 18506076
dylana.moonen@fonkelzorg.nl

Work with us